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No. You must be a Flying Blue Member to earn Miles.

No you will not spend any more by using our site – and you'll get the benefit of earning Miles. It's the same price as shopping directly with the retailers however by using our site you can earn Miles on every purchase. And our service is totally free.

Many retailers deduct postage and packing charges and the tax elements of a sale, before calculating how many Miles you earn.

• It takes up to 5 working days for a purchase to display as 'Pending'.
• It may be that the web browser used at the time of purchase had cookies disabled. Cookies allow us to track your purchase – without them there's no way for the system to allocate Miles to your Account.

Here are some best practice guidelines to help make sure you receive your Miles:

• Make sure you login at earnonline.flyingblue.com using your Flying Blue Account Number and PIN and click on the 'Shop Now' button to access a retailer.
• Complete your purchase online, all in one session.
• If you decide after check out that you want to purchase something else, close the retailer site window and start the process again from the site at earnonline.flyingblue.com
• Don't retrieve previously-saved items in your shopping cart; start completely from scratch.
• Don't click on another banner or website promoting the retailer before you complete your transaction. If you must visit another site before completing your purchase, please use a different browser to do so. Interrupting the browser session that you started can affect tracking.
• Don't use a promotional discount voucher other than those displayed on the website, doing so may cause the referral to come from the code issuer rather than the website.
• Don't use "refer a friend" programs, again this changes the referrer from the website to a different party
• Telephoning the retailer to complete or modify your order will likely over-ride the Flying Blue shop for Miles Website referral (and therefore your Miles)
• Increasingly some advert blocking software programs are blocking the special tracking codes we need to track your purchases.
• Installing any browser extension of other reward sites (e.g. loyalty, cashback, coupon sites) could cause your purchase being invalid.

Each retailer will need to review the transaction details you have provided us (Name, Address, Flying Blue Number, Order value, Order Number) and determine if this is a valid sale. Most retailers review all missing transactions in detail and it can take up to 90 days for a retailer to contact us about and confirm your purchase.

Your Miles can be cancelled for a number of reasons. The most common are:

• You have returned the products you purchased to the retailer
• Your payment failed or you didn't meet the requirements of the retailers credit check
• Your new registration has not been deemed genuine
• Your last click with this retailer didn't come from this site
• Your transaction didn't meet the retailers Terms and Conditions

Sorry no, we're unable to retroactively allocate Miles. The next time you shop, always visit the retailer's website via the Flying Blue shop for Miles Website at earnonline.flyingblue.com so that cookies can track your visit and we can allocate Miles.

• When you buy something, the transaction will appear in your Flying Blue Transaction History as 'Pending' within 5 working days.
• We'll then confirm the transaction with the retailer before updating the transaction status to 'Approved' and adding Miles to your Account. This takes up to 90-120 days (or 90 to 120 days after you've completed your stay for hotel or travel bookings) and is subject to the retailer's Terms & Conditions. Some retailers and purchases can on occasion take longer but we will always try to get retailers to approve as quickly as possible.

The Flying Blue shop for Miles Website will clearly outline how many Miles you'll earn. In most cases, this will be expressed as a number of Miles earned per Euro or your local currency spent.

• For example, if a retailer is offering 2 Miles per Euro spent, and your transaction total is EUR 50, you can expect to receive 100 Miles.
• In another example, you may not earn Miles per Euro spent, but rather certain number of Miles for a single purchase, or by registering for a service with that retailer. In this instance, you'll receive Miles for that one action, but not for subsequent actions or purchases on that retailer's site.

Yes.

• When you buy something the transaction will appear in your Flying Blue Transaction History as 'Pending' within 5 working days.
• We'll then confirm the transaction with the retailer before updating the transaction status to 'Approved' and adding Miles to your Account. This takes up to 90-120 days (or 90 to 120 days after you've completed your stay for hotel or travel bookings) and is subject to the retailer's Terms & Conditions. Some retailers and purchases can on occasion take longer but we will always try to get retailers to approve as quickly as possible.

It's our retailers who decide the level of Miles given for shopping with them.

We're constantly adding and looking for new retailers, so if you know of a great online service or shop that you'd like to see added to our growing list, please contact us.

You can cancel purchases and get a refund in the usual way that you would do direct with the retailer. However, you will not earn Miles for any cancelled or refunded sales.

From time to time retailers may decide they no longer wish to participate in Flying Blue shop for Miles Website and fund Miles for our Members. When this happens, we bid them a fond farewell and remove them from our listings.

No, Miles cannot be used when purchasing from retailers through earnonline.flyingblue.com.

No. Once Miles are credited to your Account you can redeem for Award Travel or other Redemption options, but they cannot be exchanged for cash. Visit store.flyingblue.com to find out more.

As long as you have a qualifying activity every 20 month your Miles will not expire.

Flying Blue will not share any personal information about you with our retailers. However please note though that when you click a 'Shop Now' link to a retailer, you will leave the Flying Blue environment completely and be subject to that retailer's Terms & Conditions. If you leave your details with a retailer, they may contact you.

A cookie is a small piece of data used by web servers to help identify web users. Cookies can be turned on and off by you at any time in your web browser menu. Cookies allow Flying Blue to award your Miles for any transactions with retailers.

We use cookies to track transactions so that we can credit Miles to your Flying Blue Account for any purchases made with our retailers.

How it works is that a piece of code on our retailers' websites records your unique ID number and transaction, and then passes that back to us. We then use this to match it back to your details so we can allocate Miles to your Account.

In Internet Explorer, you open up the browser then:

• go to "Tools",
• select "Options",
• under "Privacy" move the settings slider to "Medium" or lower,
• hit "Ok."

In Firefox, you open up the browser then:

• go to "Tools"
• select "Options"
• under "Privacy", select "Accept cookies from sites",
• hit "Ok."

In Safari, you open up the browser then:

• go to "Edit",
• select "Preferences",
• under the "Security" tab in the "Allow Cookies" section, select "Only sites you navigate to",
• hit "Ok."

In Konqueror 3 and 4 (for Linux):

• select "Configure Konqueror" from the "Settings" menu,
• in the new Configure Konqueror menu, find and select 'Cookies' from the left side menu (you might need to scroll down the list a bit), to enable,
• Select "Automatically accept session cookies",
• hit "Ok."

*If using any other browser, just check out their Help section.

For further details, click here:

AIR FRANCE "My Account"
KLM "My Account".

We have hundreds of retailers currently on our site covering a vast range of shopping categories and we are always adding more!